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Based on a survey of more than 1,000 consumers, the study highlights the important role that millennials are playing in this shift.
Among consumers ages 18 to 34, more than a third (37 percent) of respondents chose chat as their favorite way to contact companies, while less than a quarter ranked phone or email as their top choice.
A private messaging app that takes from your existing social media profiles and adds them to your “bubble.” The content is posted for all of your friends to see.
Direct messaging is one of the main features of this app.
Half of all consumers see benefits to interacting with retailers through a messaging app, with the biggest advantages being convenience, access to conversation history and ease of use.
I’m writing this at around 36,000 feet, on a United Airlines flight between New York and San Francisco. Adult Sex Chat and Live Sex Cams with the hottest European webcam performers, Cork Babes, sexy ebony girls, cute Latina, Indian, MILFs, Mature, pornstar on cams... The report, titled “A Retailer’s Guide to Chat,” finds that 28.9 percent of consumers prefer to interact with retailers through online chat (25.8 percent) or messaging apps (3.1 percent) while making a purchase.Advertised as “Funny Anonymous School News For Confessions & Compliments” in the Apple Store, this anonymous app by Ambient is much like Yik Yak and Whisper. Learn more about After School in this Safe Smart Social video.ASKfm is a social network where members interact by inviting others to ask anonymous questions.“With chat technology rapidly evolving, it’s becoming a much more efficient and engaging customer-service channel.” Messaging Apps and Chatbots Grow in Popularity The growing use of messaging apps by businesses has the potential to further accelerate the trend toward chat as a primary way to communicate with retailers.